Return policy

Our Promise

At Softmerch, we want you to love your purchase. If you are not satisfied, our refund and return policy makes it easy to exchange or return your items.

Return Eligibility

• Items must be unused, in original packaging, and in resaleable condition

• Returns must be requested within 30 days of delivery

How to Return

1. Contact mail@shejoybo.com with your order number

2. We will provide a return shipping label and instructions

3. Ship the item back within the given timeframe

Refund Processing

Refunds will be issued to your original payment method within 7–10 business days after receiving the returned items. Shipping costs are non-refundable.

Exchanges

Exchanges are available for different sizes, colors, or styles depending on stock availability.